Authenticity & Guarantee
Authenticity and Guarantee Policy
Dear customer,
At Glowency (Blush), the quality and authenticity of our products are our top priority. Each product undergoes rigorous quality control before shipping. Should, in the rare event, any issues arise with your purchase, your satisfaction is our top priority – we will do everything we can to find a solution.
Guarantee of authenticity
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All our products are guaranteed authentic and manufactured with the utmost care.
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We source our goods exclusively directly from trusted production facilities or verified suppliers to ensure the highest quality and safety.
Our warranty policy
If you receive a product with defects or the product does not meet your expectations, we offer the following:
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Free exchange or full refund : Defective products can be replaced or fully refunded at no additional cost.
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Fast customer service : Our support team is committed to resolving your concerns quickly and efficiently .
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Product evaluation : Every returned product is carefully checked to continuously improve our quality processes.
What is covered?
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Significant damage to the packaging upon arrival.
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Missing or incorrect product contents .
How it works
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Please contact our customer service immediately if you notice a problem.
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Your personal contact will record the details and initiate the process.
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Upon receipt of the defective product, we will either send you a replacement product or refund the full purchase price , as you wish.
Our promise: Your satisfaction is our goal
Your satisfaction is at the heart of our company philosophy. If you have any issues with a product, you can count on us to support you every step of the way.
How to reach us:
📧 Email: infoglowency@gmail.com
Thank you for trusting us on your beauty journey.
© GLOWENCY 2024