To track the delivery status of your package, you will receive your tracking number by email within a maximum of 12 hours after dispatch. You can use this to track your package at any time. Alternatively, you can also find the information on our website.

What can I do if the tracking link is not yet active?

• Please be patient. The tracking link will only be active once your package has been received by the delivery service.

What if the tracking status is not updated?

• Please note that your tracking status is not updated daily. However, if the status has not been updated within 5-6 hours, please contact our customer service. - infoglowency@gmail.com

I received a notification that the package was delivered, but I didn't receive it. What should I do?

• Please check whether the package has been left in your neighborhood. If this is not the case and the package has not been delivered to you within a week of dispatch, please contact our customer service using one of the contact methods listed below.